Shipping policy

At Softwear, we strive to deliver your order as quickly and efficiently as possible.

Processing Time

 

• Orders are processed within 1–2 days after payment has been confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard delivery within South Africa typically takes 2–5 business days, depending on your location.

• Delivery times are estimates and may vary due to courier delays, weather conditions, or high order volumes.

Shipping Costs

• Shipping costs are calculated at checkout and displayed before payment is completed.

• Promotional free shipping offers may apply from time to time.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or WhatsApp (where applicable).

Incorrect Address Information

• Customers are responsible for providing accurate shipping information.

• We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

• If your order is significantly delayed or appears lost, please contact us and we will work with the courier to resolve the issue.

Contact Us

For any shipping-related questions, please contact us through our Contact Information page or WhatsApp support