Refund policy

Refund & Exchange Policy

At  Softwear SA, we want you to be happy with your purchase. If you are not fully satisfied, we’re here to help.

Exchanges

• Exchanges can be requested within 7 days of receiving your order.
• Items must be:
• Unworn and unused
• In original packaging
• In the same condition received
• Customers may exchange for:
• A different size
• A different product of the same value
• Another item by paying the difference if applicable

Refunds

• Refunds are only considered for:
• Incorrect items received
• Defective or damaged products
• Orders that cannot be fulfilled
• Refund requests must be made within 7 days of delivery.
• Approved refunds will be processed back to the original payment method within 5–10 business days.

Non-Refundable Items

For hygiene and quality reasons, the following may not be refunded or exchanged:

• Worn items
• Items without original packaging
• damaged

Return Shipping

• If you wish to return an item, return shipping costs will apply unless we sent the wrong item or the product arrived damaged.
• We recommend using a tracked courier service for returns and exchanges.